Exemplary Omni-Channel Commerce Experience

THE CLIENT

Formed in 1954, the client is a global consumer electronics provider of home, home office and business products. Their product –line includes an award-winning range of printers, electronic labelling, sewing, mobile printing, mobile scanning, document imaging, document security, wireless connectivity and other industry solutions.

BUSINESS NEED

The client was challenged with maintaining two separate websites for their corporate and commerce branding. Their online presence was not unified and their eCommerce site was built on a custom DotNet technology. Their legacy eCommerce website was limited with functionalities like multiple systems integrations, today’s MarTech like personalization, marketing automation, advanced analytics and eCommerce features.

WEBDUNIA’S SOLUTION

By implementing Sitecore 9, Webdunia successfully integrated the client’s web content with commerce and deployed one single unified website. Our team of Sitecore experts worked with the client for end-to-end commerce solution from planning, design, development, deployment and post-launch support for Sitecore Commerce 9.
Webdunia leveraged Sitecore Commerce 9 to create a robust and omni-channel commerce ecosystem, built on Helix principles. Webdunia addressed storefront enhancements, personalization, marketing automation, customer relationships and more for providing end-to-end personalized shopping experiences to customers.
We integrated product management systems, analytics, marketing automation platform, cloud platform, payments, and compliances to enable engaging customer experiences across every step.

KEY FUNCTIONALITIES

Creation of product listing and product detail pages with Sitecore Commerce
Addition of mini-cart functionality
Creation of cart functionality and workflows
Customer accounts creation and management for adding/updating new or existing profiles
Provision for Guest checkout
Pricing, Promotions and Eastern Rebates implementation with SAP ECC
Order management with order details, order summary, order payment, order review and order confirmation

Check out
Implementation of Cart Abandonment
Implementation of A+ content with Sitecore
Google Shopping
Search
Integrations with 3rd party APIs including Azure IAS, SAP ECC, InRiver, OSVC, Price Spider, Bazaar Voice, Vimeo, Responsys, Web Collage, Eloqua, Tealium, App Insights, Kount and SurveyGizmo

BUSINESS OUTCOMES

Consolidation of distinct websites into one single Sitecore Experience Platform
Higher sales revenue, Elevated customer satisfaction and Increased Customer Engagement

Streamlined buying experience with accelerated time-to-market
Intuitive platform featuring personalization, lead generation and customer nurturing

CASE STUDY-

EXEMPLARY OMNI-CHANNEL COMMERCE EXPERIENCE FOR A GLOBAL CONSUMER ELECTRONICS PROVIDER

THE CLIENT

BUSINESS NEED

WEBDUNIA’S SOLUTION

KEY FUNCTIONALITIES

BUSINESS OUTCOMES

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Our Services

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