The client is a restaurant equipment parts distributor for local service companies. They launched the industry’s first mobile app & designed online tools to research & purchase parts with ease. The client has been named in “Inc 5000” & Crain’s “Fast 50” list of fastest growing private companies.
The client required a real-time customer support service to enhance its current customer experience management. They sought an approach to drastically increase their response mechanism for customer inquiries and a solution to resolve issues of future volume pertaining to technical issues.
The client engaged Webdunia to build an innovative pilot program by using cognitive technologies. We helped the client by developing a system that allows customers to enter their queries in free or short text in their natural language about the issues in the equipment and return the relevant information as output.